Shipping,Return & Manufacture
SHIPPING :
Due to the curent world pandemic processing and shipping time may differ,and the shipping may take longer than usual.
The processing time is 5 - 15 days for the Dresses.
Dress Tailoring
Each dress takes from 3 to 5 weeks to be tailored, depending on the dress details.
a custom made dress or a custom size dress may take from 6 to 10 weeks to be tailored depending on the dress details.
Shipping Time
It takes about 8-15 days for the package to travel from our destination to yours.
Before we can ship your order, we take precautions to prepare your dress(s), and package carefully.
For Pre-made dresses when in stock:
processing time is 5 days, Shipping will be 7-10 business days. (Australia Wide)
Shipping & processing times may change on public holidays.
Shipping & processing time may change due to the covid restrictions that are currently in place.
Return Policy :
All dresses are uniquely made to order, a full refund for any damaged or major defective.
Contact our Customer Service to initiate the return process within 7 days upon receiving your dress(s). The item must be returned in its original condition.
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
HOW TO RETURN :
1. Submit a return request at Contact Us to within 7 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request. Please send your dress using local post within 7 days from receiving the return form.
3. When we receive the returned package, the dress will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 3-5 business days.
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We are not liable for returned dress(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our dresses are made-to-order, please refer to our cancellation policy below:
• Cancel order within 24 hours of payment for a full refund.
• Once your order is processed it can not be cancelled.
Manufacture :
At Made In bridal, we work directly with several manufacturers to provide you with the best quality latest dresses, we do not posses the dresses , we purchase the dresses from the manufacturer depending on the dress order.